Customer Service Representative

21 hours ago

Cedar Hill, Texas, United States City of Cedar Hill, TX Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our Utility Services Team at the City of Cedar Hill, TX. As a key member of our team, you will provide exceptional customer service, perform accounting functions, and record results.

Key Responsibilities
  • Provide premier customer service to citizens, internal and external customers by responding to requests in a positive, timely, effective, and professional manner.
  • Process sewer averaging by running updates, checking reports, highlighting incorrect reports, and changing information in the computer.
  • Maintain accounts by setting up new accounts, closing and transferring existing accounts, posting deposits, generating meter tickets, and ensuring information is correct for billing.
  • Adjust utility bills by figuring water and sewer adjustments for leaks, sewer averaging, over-reads, and errors in posting.
  • Post payments to customers' accounts and prepare a daily report for the deposit pickup.
  • Open and sort mail daily, set up new customer records, prepare disconnects, reconnections of service, and re-reads for the Meter Reader.
  • Process NSF checks, bankruptcy, files proof of claim forms, and affidavits. May compose correspondence to customers or agencies.
  • Perform other duties as necessary.
Requirements
  • High school diploma (or equivalent) required. Some college preferred.
  • At least one to two years of strong customer service experience required, in addition to cashiering and/or billing-related experience preferred in the banking, billing, or financial industry.
  • Local government experience preferred.
  • Must successfully complete a 6-month introductory training period.
  • Must pass a pre-employment drug screen and background check.
  • Preference may be given to candidates bilingual in English/Spanish.
Benefits
  • Comprehensive benefits plan, including health, dental, vision, and supplemental plans.
  • TMRS Retirement Plan (employee contributes 7% pre-tax, city provides 2-to-1 matching, vesting after 5 years, with option of retirement at any age with 20 years of service).
  • Deferred Compensation Plans through ICMA and Nationwide.
  • Education Reimbursement Assistance.
  • Alan E. Sims Cedar Hill Recreation Center Employee Membership (family membership discounts available).
  • Zula B. Wylie Public Library Card.
  • Employee Assistance Program.
  • Longevity.
  • Vacation.
  • Sick.
  • 12 Paid City Holidays.

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