Customer Service and Store Maintenance Specialist

3 days ago


Toledo, Ohio, United States Michaels Stores Full time
Job Description: Customer Service and Store Maintenance Specialist

We are seeking a highly motivated and detail-oriented Customer Service and Store Maintenance Specialist to join our team at Michaels Stores. As a Customer Service and Store Maintenance Specialist, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting visual merchandising efforts.

About Michaels: Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at Michaels.com and Michaels.ca. Our purpose is to fuel the joy of creativity, and we offer a comprehensive benefits package to support the wellbeing of our teams.

Responsibilities:
• Provide exceptional customer service, assisting customers with their shopping needs and ensuring a positive in-store experience.
• Maintain a clean and organized store environment, including floors, shelves, and displays.
• Work collaboratively with the sales floor team to achieve sales goals and maintain visual merchandising standards.
• Perform tasks such as dusting, sweeping, and mopping, as well as collecting and disposing of trash.
• Restock shelves and ensure that products are properly displayed and facing.
• Participate in visual merchandising efforts, including setting up displays and arranging product.
• Assist with receiving and processing shipments, as well as unloading trucks.
• Collaborate with the sales floor team to achieve sales goals and maintain visual merchandising standards.
• Complete all assigned tasks in a timely and efficient manner, while maintaining a positive and respectful attitude.

Requirements:
• High school diploma or equivalent required.
• Previous retail experience preferred, but not required.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Excellent communication and interpersonal skills.
• Ability to lift up to 50 pounds and stand for long periods of time.
• Reliable transportation and flexibility to work varied shifts, including evenings and weekends.

Benefits:
• Competitive hourly rate: $12-$15 per hour (estimated annual salary: $24,960-$30,720).
• Comprehensive benefits package, including health insurance, paid time off, tuition assistance, and employee discounts.
• Opportunities for professional growth and development within a dynamic and supportive team.
• A fun and creative work environment that fosters collaboration and teamwork.

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