Automotive Customer Service Specialist
3 weeks ago
We are seeking an experienced Automotive Customer Service Specialist to join our team at Puente Hills Hyundai. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a positive experience from the moment customers arrive in our service drive until they leave with their vehicle.
Salary: $45,000 - $55,000 per year, based on experience.
The ideal candidate will have excellent communication skills, be analytical and able to multitask, and possess a strong knowledge of new vehicle technologies. A valid driver's license and clean driving record are also required.
In addition to providing top-notch customer service, you will also be responsible for scheduling appointments and generating estimates, advising customers on vehicle maintenance, and documenting repairs and maintenance changes on repair orders.
- Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
- Develop and maintain strong relationships with customers to encourage repeat business and referrals.
- Work closely with the service team to ensure seamless communication and efficient service delivery.
Requirements:
- High school diploma or equivalent required.
- At least six months to one year of experience in the automotive industry or related field.
- Broad knowledge of new vehicle technologies.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
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