Client Support Specialist

2 weeks ago


Ferndale, United States Rentokil Inc Full time
Immediate Benefits for Full-Time Employees

At Rentokil Inc, we take pride in being a global leader in Pest Control and various services across more than 90 countries. Our commitment to excellence allows us to serve numerous prestigious brands and cater to both consumer and business clients across diverse sectors. We are dedicated to our mission of "protecting people, enhancing lives, and preserving the planet."

Role Overview

This vital position focuses on maintaining high levels of customer satisfaction by addressing and resolving inquiries or issues.

A Typical Day in This Role

As a Customer Service Representative, you will work in a dynamic and fast-paced Customer Contact Center, engaging directly with our valued clients daily. Incoming calls primarily involve inquiries about pricing, billing, and scheduling. Customer retention is crucial, so fostering satisfaction and building long-term relationships is a key aspect of your responsibilities.

Here are some specific tasks you will handle:

• Ensuring customer satisfaction by addressing service-related inquiries and concerns

• Accurately documenting customer interactions and call history for future reference

• Processing requests for new services

• Keeping updated on Terminix products, services, marketing promotions, and special offers

• Preparing correspondence and collaborating with other departments to resolve issues

Qualifications for Success

• High school diploma or GED is required

• Previous experience in customer service or call center environments is preferred but not mandatory

• A passion for customer interaction and delivering exceptional service

• Strong problem-solving skills with the ability to communicate solutions clearly

• Ability to thrive in a fast-paced, high-volume setting

• Excellent communication skills, both verbal and written

• Basic computer proficiency, including familiarity with Microsoft Office products

• Typing speed of 25+ words per minute

Why Choose Rentokil Inc?

Joining our team means being part of a reputable brand with a promising future. Here are some highlights of what we offer our team members:

• Comprehensive training, fully funded by the company

• Competitive compensation package

• Opportunities for career advancement, including pathways to management roles

• Medical, dental, and vision coverage, along with discounts on Rentokil brands

• Short-term and long-term disability and life insurance

• Paid time off

We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action Employer.

This company maintains a Drug-Free workplace.

Our commitment to diversity

We are dedicated to creating an inclusive environment for all employees, ensuring equal opportunities regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

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