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HVAC Operations Manager

2 months ago

Woodstock, Illinois, United States Clarion Home Services Grp. Full time
About Clarion Home Services Grp.

We are a leading provider of home services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.

Job Summary

We are seeking an experienced HVAC Service Manager to oversee our service operations, ensuring that our customers receive prompt, reliable, and high-quality service. This role requires strong leadership skills, technical expertise in HVAC systems, and a customer-centric approach to service delivery.

Key Responsibilities:
  • Team Leadership: Manage and lead a team of HVAC service technicians, providing guidance, training, and support to ensure high performance and customer satisfaction.
  • Service Operations: Oversee day-to-day service operations, including scheduling, dispatching, and monitoring service calls to meet customer expectations and service level agreements.
  • Technical Expertise: Utilize your in-depth knowledge of HVAC systems to troubleshoot complex issues, provide technical support to technicians, and ensure efficient service delivery.
  • Customer Service: Maintain a focus on customer satisfaction by addressing customer inquiries, resolving complaints, and ensuring service excellence at every interaction.
  • Inventory and Resource Management: Manage inventory levels, equipment, and resources to optimize service efficiency and minimize downtime.
  • Compliance and Safety: Ensure compliance with industry regulations, company policies, and safety standards to maintain a safe working environment for employees and customers.
Requirements:
  • Proven experience in HVAC service management or a similar role, demonstrating leadership capabilities and technical proficiency.
  • Strong understanding of HVAC systems, components, and operations, with the ability to troubleshoot and resolve technical issues effectively.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, technicians, and internal stakeholders.
  • Leadership qualities, including the ability to motivate and inspire a team, foster a collaborative work environment, and drive continuous improvement.
  • Organizational skills and the ability to prioritize tasks in a fast-paced environment to meet service deadlines and customer expectations.