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Telecommunications Systems Specialist

2 months ago

Key West, Florida, United States DirectViz Solutions, LLC Full time
Job Title: Telecommunications Engineer Specialist

Job Summary:

DirectViz Solutions, LLC is seeking a highly skilled Telecommunications Engineer Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support, training, and implementation of ELMR systems. If you have a passion for problem-solving and excellent communication skills, we encourage you to apply.

Key Responsibilities:

  • Provide superior customer service to internal and external clients by maintaining local and remote computer systems and ensuring all users have the necessary technology to support company goals.
  • Act as the primary point of contact for incoming support requests.
  • Deliver technical support, training, and implementation of ELMR systems.
  • Test, tune, and program Motorola-based ELMR radios as needed.
  • Plan, manage, and coordinate the inventory, storage, and distribution of radios.
  • Coordinate with the Regional ELMR Manager/Assistant Manager in the development of talk groups.
  • Configure Radio Set Identifiers (RSIs) and troubleshoot radio subscriber units and/or network configurations.
  • Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
  • Escalate issues to Advanced Services and the Management team as appropriate.
  • Report updates, discrepancies, outages, or issues to management.
  • Other duties and projects as assigned.

Requirements:

  • Education: DoD8570 IAT Level II (e.g., Sec+)
  • Clearance: Secret
  • 1-3 years' experience in supporting ELMR, Motorola radios, or equivalent experience.
  • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal.
  • Demonstrate initiative and be results-oriented with flexibility and tenacity.
  • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances.
  • Ability to work in a dynamic cross-organizational team environment.
  • Strong dedication to provide quality customer service.
  • Effective problem-solving skills and inherent decision-making ability.
  • Project manager.
  • Required to stand, walk, and sit; communicate verbally both in person and by telephone; use hands to finger, handle, or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch, and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.
  • Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations.

Physical and Mental Qualifications:

  • Be able to maintain awareness during scheduled working hours.
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard).
  • Able to lift up to 15 pounds.
  • Excellent verbal and written communication; good command of the English language.
  • Execute tasks independently and work as a team.
  • Learns and remembers routine tasks.
  • Strong organizational, grammar, business correspondence, and self-management skills.
  • Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
  • DVS retains the right to change or assign other duties to this position.

Equal Opportunity Employer:

DirectViz Solutions, LLC is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state, or local law.

Zero-Tolerance Policy:

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.