Customer Relations Specialist

3 weeks ago

Key West, Florida, United States Orkin Full time

Overview:

We are seeking a highly skilled Customer Relations Specialist to join our team at Orkin. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.

Responsibilities:

  • Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
  • Proficiently navigate our Windows-based and web-based systems to track routes and optimize current and future schedules.
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
  • Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
  • Monitor, update, and maintain customer databases with accurate information, including call details, disposition of calls, payments, and other results.
  • Reschedule unserviced accounts within 24 hours.
  • Participate in quality assurance processes, programs, and initiatives.
  • Safeguard customers' privacy and other proprietary information.

What We Offer:

  • Competitive earnings.
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match, employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, dependent scholarship awards.
  • Industry-leading, quality, comprehensive training program.

Why Choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
  • The pest management industry is growing and is a recession-resistant line of business.
  • You have a service-oriented mindset that leads you to build loyalty and trust with clients.
  • You hold yourself responsible to commitments.
  • You value being part of a team.
  • You want to join a company that supports the community.
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

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