Dining Room Operations Manager

3 days ago


Rico, Colorado, United States Dunton Hot Springs Full time
Job Summary

The Dining Room Manager at Dunton Hot Springs is responsible for overseeing the smooth operation of the dining areas, ensuring exceptional guest experiences, and maintaining high standards of service and quality.

Key Responsibilities
  • Ensure the efficient functioning of the dining areas, including interdepartmental communication and coordination with other departments.
  • Assist in managing guest dietary restrictions, packed lunches, coffee services, snacks, and meal service to ensure guest satisfaction.
  • Develop and implement training programs for Front of House staff to ensure consistency and improved guest satisfaction.
  • Monitor and maintain daily checklists, ensuring all Front of House areas are clean and presentable.
  • Establish and maintain a culture of attentive, courteous, and efficient hospitality, ensuring total guest satisfaction.
  • Monitor beverage and service ware inventory, and maintain a standard of personal appearance, hygiene, grooming, and dress code.
  • Handle invoice maintenance, cash handling, and guest service recovery and billing issues.
  • Expedite and lead service when a manager is not available, and maximize resort revenues by ensuring all charges are properly recorded.
  • Interface with guests to ensure all wants and needs are met, and interface with the Dining Room Manager to ensure seamless Front of House function.
Qualifications
  • Familiarity with fine dining service practices and wine knowledge.
  • Excellent communication and customer service skills, with the ability to listen to and understand concerns and issues raised by team members and guests.
  • Ability to anticipate and proactively deal with problems and find resolutions, with a strong attention to detail.
  • Ability to model a professional disposition of respect, teamwork, and dedication to duties, including good punctuality and reliable attendance.
  • Fluent English language skills and ability to work well in stressful situations.
  • Ability to make sound independent decisions and clearly delegate duties consistent with company interests, policies, and procedures.


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