Client Support Liaison

1 week ago


Bethesda, Maryland, United States Serene Marketing Inc. Full time
Client Support Representative

Serene Marketing Inc. is a dynamic customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Client Support Representative, you will play a crucial role in building and maintaining strong relationships with clients and fostering positive interactions to drive customer acquisition success.

Key Responsibilities:
  • Cross-Functional Collaboration: Work closely with marketing, customer service, and operations teams to ensure seamless campaign execution.
  • Client Engagement: Proactively engage with clients to understand their needs, preferences, and challenges.
  • Exceptional Customer Service: Provide top-notch service to clients, addressing inquiries, resolving issues, and ensuring client satisfaction.
  • Data Management: Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports.
  • Troubleshooting: Identify and resolve issues, liaise with internal teams to ensure timely resolution.
  • Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services that align with clients' needs and objectives.
Requirements:
  • Proven Experience: Proven experience in client relations, account management, or a similar role.
  • Interpersonal Skills: Excellent interpersonal, communication, and negotiation skills.
  • Problem-Solving: Strong problem-solving abilities and a solution-oriented mindset.
  • Technical Skills: Proficient in using CRM software and other relevant tools.
  • Time Management: Ability to multitask, prioritize, and manage time effectively.
  • Adaptability: Adaptability and resilience in a fast-paced and evolving environment.
  • Client Focus: A passion for client satisfaction and a genuine interest in helping others succeed.


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