Community Referral Specialist

2 weeks ago

Schenectady, New York, United States Alliance For Better Health LLC Full time
Job Overview

About Alliance For Better Health LLC

At Alliance For Better Health, we are dedicated to enhancing health outcomes and empowering underserved populations. Each community has unique requirements that influence the well-being of its residents. Our collaborative network unites organizations of various sizes to ensure that all communities have dependable access to essential resources. Our mission is clear: every individual deserves the opportunity to achieve optimal health.

Why Work With Us

We provide a supportive environment that fosters professional growth and cultural enrichment. Our benefits include:

  • Competitive salary structure
  • Comprehensive health insurance options available from the first month post-hire, covering medical, dental, vision, and more
  • 401K plan with employer matching
  • Unlimited paid time off after the initial probation period
  • Opportunities for training and certification
  • Flexible work arrangements
  • A workplace committed to safety, respect, and diversity
  • Salary range: $45,000-$55,000 annually, based on experience

Position Summary

As a Referral Navigator, you will oversee the management of incoming referrals, ensuring timely and effective connections between clients and the appropriate community partners. This role requires proficiency in utilizing various technology platforms, including the Healthy Alliance Solution Suite.

Key Responsibilities

  • Oversee incoming referrals at the Referral Coordination Center, ensuring efficient connections between clients and community partners.
  • Maintain open communication with clients and referring organizations to facilitate referral acceptance and resolution.
  • Document all referral progress and actions taken in accordance with Network Standards.
  • Provide feedback on partner performance and escalate unresolved issues promptly.
  • Manage content and processes to enhance partner communication and marketing materials.
  • Engage in continuous learning to support new product rollouts within the Healthy Alliance Solution Suite.
  • Occasional local travel to partner sites and community events may be required.

Qualifications

Education

Associate degree in health, social services, or a related field preferred. Equivalent work experience may be considered.

Experience

  • 5+ years of relevant experience in a clinical, non-profit, or managed care setting preferred.
  • Strong understanding of health equity and social determinants of health.
  • Experience with call centers or working with diverse populations is advantageous.
  • Bilingual Spanish skills are preferred.

Required Skills

  • Exceptional communication and presentation abilities.
  • Proven capacity to build collaborative relationships.
  • Detail-oriented with strong multitasking capabilities.
  • Ability to thrive in a dynamic environment.
  • Proficient in computer applications and willing to learn new software.

Commitment to Diversity

Alliance For Better Health LLC is an Equal Opportunity Employer. We do not discriminate based on any characteristic protected by law. We are committed to creating an inclusive environment for all employees.

Physical Requirements

This position primarily involves sedentary work, including the use of standard office equipment. Reasonable accommodations may be made for individuals with disabilities.

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