Customer Service Representative

1 week ago

Charlotte, North Carolina, United States Academy Corp Full time

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Join a company that takes pride in fostering a workplace culture that emphasizes dedication, growth, and hard work.

At Academy Corp, our mission is to simplify the experience of enjoying sports and outdoor activities for everyone. Our Store Team Members play a vital role in delivering exceptional customer service in every Academy location. They are tasked with providing quick and friendly assistance, guiding customers through the extensive range of products Academy has to offer, and contributing to customer satisfaction, store profitability, and our overarching mission.

Job Overview:

Click the links below to view detailed descriptions for each specific position:

Sales Team Member Roles:

Logistics/Merchandising/Operations Roles:

Qualifications:

A high school diploma or equivalent (GED) is preferred.

An Associate's or Bachelor's degree in Criminal Justice is preferred for Asset Protection roles.

Experience:

Prior relevant work experience is preferred.

Experience operating POS systems, scanners, and telephones is preferred (Cashier roles).

Support processes and people to achieve operational excellence and sales targets (Cashier roles).

4+ years of personal experience in outdoor activities, such as fishing and hunting, is preferred (Outdoor Enthusiast roles).

CPR and First Responder certification is advantageous (Asset Protection roles).

A background in Loss Prevention or Criminal Justice is beneficial (Asset Protection roles).

Skills:

Strong customer service orientation.

Ability to connect, build rapport, and engage with customers, fostering bonds through sports and outdoor activities; bilingual skills are a plus.

Effective problem-solving and communication skills with customers and team members.

Capability to manage multiple tasks with excellent organizational skills and attention to detail.

Ability to read, interpret, and follow documents such as safety guidelines, operational instructions, and procedure manuals.

Proficient in basic mathematical calculations and applying common sense to follow written, oral, or diagrammatic instructions.

Ability to operate and train others on POS systems, scanners, and telephones (Cashier roles).

Experience in writing routine reports and correspondence (Cashier roles).

Familiarity with inventory management software and order processing systems (Cashier roles).

Passionate and knowledgeable about various outdoor activities, such as fishing, hunting, competitive shooting, and camping (Outdoor Enthusiast roles).

Must meet federal and state requirements for selling and processing firearms transactions (Fishing and Hunting Sales roles).

Must meet qualifications to obtain and maintain a FOID card (Illinois only) (Fishing and Hunting Sales roles).

Proficient in using basic hand tools and cleaning equipment.

Deliver prompt and friendly customer service to all team members and customers.

Knowledge of emergency response procedures.

Strong situational awareness and observational skills.

Responsibilities:

For more details, please refer to the job description.

Physical Requirements & Attendance:

Ability to work flexible hours, including nights, weekends, and holidays based on business needs.

Acceptable hearing and vision levels to perform job duties.

Adhere to company work hours, policies, procedures, and professional conduct standards.

Frequent walking, reaching, and talking are required.

Occasional sitting, climbing, balancing, stooping, kneeling, crouching, pushing, and pulling may be necessary.

Constantly lift up to 10 pounds and occasionally lift up to 60 pounds.

Constantly stand and use hands for grasping and repetitive motions.

Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity:

Academy Corp is an Equal Opportunity Employer and does not discriminate regarding employment opportunities or practices based on race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

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