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2 months ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Invitation Homes. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our residents, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities
- Monitor maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals, request for information, escalations, and other communications.
- Review turn & rehab dashboards to ensure proper task execution and respond to flagged exceptions.
- Utilize reporting to monitor performance and compliance.
- Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.
- Review and approve/decline work order proposals within approval limit, verifying proper scope, documentation, and pricing.
- Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner.
- Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal.
- Reschedule in-home work orders directly with resident when necessary.
- Serve as first point of contact for RTM related resident escalations and collaborate with internal teams to ensure appropriate corrective action and communication.
- Meet with and assist residents with resolving escalated maintenance issues Schedule new and pre-acquisitions budget walks to be performed by Superintendents as well as resident orientations and pre move-out visits with resident.
- Perform other duties as assigned.
Requirements
- High school Diploma or GED.
- Minimum 2 years of customer service, administrative experience.
- Experience in property management or maintenance is preferred.
- Works well under pressure.
- Excellent organizational skills with a high level of attention to detail.
- Strong verbal and written communications skills.
- Effective customer service and conflict resolution skills.
- Works collaboratively with team members.
- Intermediate proficiency in MS Word, Excel, Outlook, and Adobe.
- Effective problem-solving skills.
- Must maintain professional appearance.
- Ability to be at work on a regular and consistent basis; Overtime may be required for this position.