Casino Team Lead

4 days ago


Las Vegas, Nevada, United States Wynn Las Vegas Full time
Job Summary

Casino hosts are responsible for cultivating relationships with guests to drive revenue growth and ensure exceptional service experiences. The ideal candidate will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery.

This role operates in both an office and casino environment, requiring flexibility regarding schedule with the ability to work varied days and times. A valid Nevada Gaming License and Alcohol Awareness Card are required and must be obtained before entering this position.

Key Responsibilities:
  • Develop one-on-one relationships with guests and provide exceptional service to cultivate and maintain relationships.
  • Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
  • Supports and assists in promoting new Wynn Rewards enrollments.
  • Arrange reservations, transportation and accommodations for guests.

Requirements:
  • High school diploma.
  • Three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment.
  • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails and other related documents. Ability to respond to common inquiries from other employees or guests.

Paid: $50,000 - $70,000 per year.
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