Casino Operations Manager
5 days ago
We are seeking an experienced Casino Operations Manager to join our team at Tuscany Suites and Casino. This is a senior leadership role that requires strong management skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Supervise a staff of Assistant Managers, Shift Supervisors, and Cashiers.
- Train and develop employees to their fullest potential.
- Protect company assets by reviewing cashiers' transactions for accuracy.
- Investigate cashiers' variances and report inaccuracies and variances to General Manager & CFO.
- Perform disciplinary actions when needed.
- Generate employee evaluations in a timely manner.
- Develop and implement cage procedures and policies.
- Ensure staff is aware of all newly implemented procedures and policies.
- Conduct training and testing of all Cage personnel on Title 31 and SARC requirements.
- Check and ensure all Title 31 and SARC documentation complies with regulation standards.
- Build strong relationships with internal departments.
- Responsible for personnel changes including hiring, promoting, demoting, and terminating of cage employees.
- Authorize time off requests after ensuring full coverage.
- Manage staff inquiries and concerns.
- Ensure quality and prompt customer service.
- Cover shifts or windows as business demands warrant.
- Oversee the Credit and Collections Department, including authorization of in-house credit lines, statement creation and mailing, collections, arbitrations, payment requests from patrons, and write-off of uncollectible funds.
- Purchase and distribute department supplies.
- Balance, maintain, and reconcile to a fixed departmental budget.
- Prepare and transmit department attendance and payroll.
- Handle table games clerical work.
- Promote a positive work ethic as a leader.
This role requires:
- A high school diploma or equivalent.
- At least five years of experience working in a high-volume casino cage.
- Previous supervisory experience preferred.
The estimated annual salary for this position is $65,000-$80,000, depending on experience and qualifications.
Tuscany Suites and Casino offers a comprehensive benefits package, including health, dental, vision, life insurance, wellness programs, paid time off, referral incentives, employee discounts, meals, and more.
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