Business Development Consultant
3 weeks ago
The Business Development Consultant role at Hennessy Automobile Companies is a key position that plays a vital part in ensuring a smooth and excellent customer service experience with our service department.
Key responsibilities include:
- Responding to Internet Lead Service Requests in a timely and professional manner.
- Ensuring quality customer service through effective communication and follow-up.
- Serving as a liaison between customers and the service department to resolve any issues or concerns.
- Assisting in generating daily reports and logs as requested by management.
- Following up with "No Show" Customers to understand the reasons behind their absence.
- Confirming daily appointments and ensuring that customers are satisfied with their service experience.
- Meeting daily guidelines for set appointments, shows, and outbound calls.
- Contacting customers based on current marketing incentives and recommended services for their vehicles.
- Performing other duties as assigned by management.
Hennessy Automobile Companies is guided by a set of core values that shape our daily decisions and actions:
- Accountability – We take ownership of our words, actions, results, and commitments.
- Teamwork – We work together to achieve our goals.
- Kindness – We show compassion and care for others.
- Grit – We have the heart and determination to see it through.
- Integrity – We are trustworthy, honest, and do what's right.
- Curiosity – We ask questions to seek understanding.
Requirements:
- Maintain a valid Georgia driver's license with an acceptable driving record.
- Submit to a background and drug screen.
- Ability to build rapport with clients with a friendly but professional demeanor.
- Excellent phone, organization, written and oral skills.
- Proficient with Microsoft Word, Excel, and Outlook.
- Motivated and a positive attitude.
- Call Center Experience preferred.
- Dealership Experience preferred.
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