Business Development Consultant

3 weeks ago


Roswell, New Mexico, United States Hennessy Automobile Companies Full time

The Business Development Consultant role at Hennessy Automobile Companies is a key position that plays a vital part in ensuring a smooth and excellent customer service experience with our service department.

Key responsibilities include:

  • Responding to Internet Lead Service Requests in a timely and professional manner.
  • Ensuring quality customer service through effective communication and follow-up.
  • Serving as a liaison between customers and the service department to resolve any issues or concerns.
  • Assisting in generating daily reports and logs as requested by management.
  • Following up with "No Show" Customers to understand the reasons behind their absence.
  • Confirming daily appointments and ensuring that customers are satisfied with their service experience.
  • Meeting daily guidelines for set appointments, shows, and outbound calls.
  • Contacting customers based on current marketing incentives and recommended services for their vehicles.
  • Performing other duties as assigned by management.

    Hennessy Automobile Companies is guided by a set of core values that shape our daily decisions and actions:

    • Accountability – We take ownership of our words, actions, results, and commitments.
    • Teamwork – We work together to achieve our goals.
    • Kindness – We show compassion and care for others.
    • Grit – We have the heart and determination to see it through.
    • Integrity – We are trustworthy, honest, and do what's right.
    • Curiosity – We ask questions to seek understanding.

    Requirements:

    • Maintain a valid Georgia driver's license with an acceptable driving record.
    • Submit to a background and drug screen.
    • Ability to build rapport with clients with a friendly but professional demeanor.
    • Excellent phone, organization, written and oral skills.
    • Proficient with Microsoft Word, Excel, and Outlook.
    • Motivated and a positive attitude.
    • Call Center Experience preferred.
    • Dealership Experience preferred.


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