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Guest Reservation Specialist

2 months ago

New York, New York, United States Mattos Hospitality Full time

Mattos Hospitality is on the lookout for a detail-oriented and articulate Reservationist to join our esteemed group. The ideal candidate will demonstrate exceptional verbal, written, and interpersonal communication abilities, coupled with a strategic mindset, proactive approach, and the capacity to remain composed under pressure. A genuine passion for the hospitality industry is essential.

This role is based at the corporate office of Mattos Hospitality. Availability during evenings and weekends is a prerequisite.
Experience with Resy and OpenTable is highly desirable.

The Reservationist will be responsible for managing reservations, cancellations, and inquiries from our guests, in addition to performing various administrative tasks. You will collaborate closely with the front-of-house and management teams across Mattos Hospitality restaurants to ensure that every guest enjoys a memorable dining experience.

Key Responsibilities:

  • Serve as the initial point of contact, establishing a welcoming atmosphere for all guests and ensuring they receive professional service.
  • Manage incoming guest inquiries and reservation requests via email and multiple phone lines with courtesy and efficiency.
  • Utilize Resy and OpenTable to facilitate reservations and organize seating arrangements.
  • Possess a solid understanding of how to optimize the reservation system to maximize seating capacity.
  • Address customer concerns and complaints with a positive and prompt response.
  • Coordinate with restaurant staff regarding reservation details and guest preferences, assisting the team with guest recognition.
  • Communicate with guests to confirm reservations and accommodate special requests.
  • Assist with large party bookings and event inquiries as needed.
  • Perform additional light administrative tasks as required.
Qualifications:
  • A minimum of one year of experience in a host, Maitre'd, or reservations role within NYC restaurants.
  • Proficiency in using Resy and OpenTable.
  • Familiarity with Microsoft Office applications (Word, Excel, etc.).
  • Ability to communicate professionally and effectively.
  • A collaborative team player.
  • Flexible availability is essential.


Company Values:

  • Commitment to fostering a positive and respectful workplace environment.
  • Strive to embody the company's values of respect, excellence, transparency, and resilience, as outlined in our company handbook.

Benefits:

  • Comprehensive Medical, Dental, and Vision insurance for full-time employees.
  • Paid Time Off.
  • Discounted Gym Membership.
  • Commuter Benefits.
  • Dining Discounts.
  • Employee Assistance Program.

The responsibilities of this position may evolve over time. Mattos Hospitality reserves the right to modify duties and responsibilities at its discretion. This job description is intended to provide a general overview of the work being performed and is not exhaustive.

We are an equal opportunity employer, and all applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.