Customer Service Advocate

3 weeks ago


Orange, California, United States GovernmentJobs Full time

**Job Overview:**

CalOptima Health is seeking a dedicated Customer Service Representative to provide exceptional support to its members and providers. This role serves as the primary point of contact, addressing inquiries and concerns related to Medi-Cal programs for Orange County.

**Position Details:

  • Department: Customer Service
  • Salary Grade: 301 ($47,840 - $64,584)
  • Work Arrangement: TBD

**Responsibilities:**

  1. Assist members with questions regarding eligibility, enrollment, benefits, and services.
  2. Provide information to providers about CalOptima Health's eligible members and services.
  3. Maintain accurate records and resolve issues in a timely manner.

**Requirements:**

  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • High school diploma or equivalent required; relevant experience preferred.

**Benefits:**

  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.

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