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Customer Service Representative

2 months ago

Delaware, Ohio, United States Byers Auto Group Full time

About Byers Auto Group

We are a family-owned and operated business with a long history of delivering exceptional customer service and value to our community. As a critical part of our team, you will play a key role in helping us achieve our mission of making every customer a customer for life.

Responsibilities

  • Calculate customers' bills using our computer system
  • Receive cash, checks, and credit card payments and record the amount received
  • Make change accurately and issue receipts to customers
  • Answer phones and direct customers to the proper department
  • Handle customer complaints diplomatically and refer them to the appropriate individual for resolution
  • Operate our switchboard telephone system
  • Communicate with callers in a professional, friendly, and efficient manner
  • Assist managers with various clerical duties as needed
  • Be friendly, professional, courteous, and efficient when working with all customers and employees
  • Familiarize yourself with department structures and internal procedures for assisting customers efficiently

Qualifications

  • Experience with Microsoft Office suite is a plus
  • Availability to work flexible hours on weeknights and weekends
  • Ability to communicate customers' interests, needs, and requests to management and sales personnel
  • Professional personal appearance
  • Clean driving record