Customer Support Specialist

3 weeks ago


Dexter, Maine, United States OPUS IVS, Inc. Full time
Job Overview

This position involves accurately documenting customer interactions in the CRM and providing accurate information to customers using OEM resources in a call center environment.

Responsibilities
  • Answer all inbound phone calls and respond to client requests in a timely manner
  • Document customer interactions properly within the CRM as a matter of record
  • Provide accurate information to customers using online OEM resources as needed
  • Program vehicle ECUs correctly and perform OE scanning
  • Troubleshoot Opus IVS products and services
  • Perform other duties as assigned
Requirements
  • High school diploma and successful customer service experience
  • Strong Windows operating system familiarity and Microsoft Office skills
  • Superior customer service skills and strong problem-solving capabilities
  • Ability to communicate effectively verbally and in writing with customers
  • Ability to multitask
Preferred Qualifications
  • OE/Dealer level diagnostic and programming experience
  • Automotive repair experience/education
  • ASE certification(s)
  • Call center experience
  • Familiarity with SLAs and meeting metrics
About Opus IVS

Opus IVS is a leading provider of intelligent vehicle support solutions for independent repair shops. We offer a range of products and services designed to help shops complete repairs quickly and safely.

We're committed to helping our customers succeed and offer a range of benefits and opportunities for career advancement.


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