IT Support Specialist
6 days ago
We are seeking a highly skilled IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring that their IT issues are resolved promptly and efficiently.
Key Responsibilities- Provide onsite and remote support to end-users for all their IT issues, services, and change requests.
- Collaborate with the Regional End User Support Manager and Regional IT Manager to manage the IT platform and ensure optimal operating conditions.
- Ensure that all incidents and service requests are handled correctly and promptly.
- Act on incidents approaching or breaching service level agreements.
- Ensure end-users can access certified applications from supported endpoints according to policies.
- Support mobile devices and tablets, including hardware provisioning.
- Coordinate hardware and software acquisition.
- Provide hands-on support to specialist teams with server, network, and telephony infrastructures.
- Advise customers and users on their IT needs and best practices.
- Provide end-user training and IT workshops.
- Contribute to continuous improvement by implementing standards to increase efficiency.
- Manage and participate in projects as assigned.
- Perform other duties and responsibilities as assigned.
- Customer-focused and business-oriented.
- Ability to work in a team and independently, with strong problem-solving skills.
- Excellent communication skills to interact with non-technical end-users.
- Attention to detail, particularly when dealing with customers and their reported problems.
- Willingness to research, learn, and find solutions, with a quick understanding of new technology and processes.
- Ability to work efficiently and effectively under high pressure in a fast-paced environment.
- ITIL certification required.
- Proven Project Management and Business Analysis capabilities.
- Troubleshooting PC's, laptops, and mobile devices.
- Experience with IT best practices, ServiceNow, Windows 10 and 11, Outlook 365, and Microsoft 365.
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
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