IT Support Specialist

6 days ago


Dexter, Maine, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at TEKsystems. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring that their IT issues are resolved promptly and efficiently.

Key Responsibilities
  • Provide onsite and remote support to end-users for all their IT issues, services, and change requests.
  • Collaborate with the Regional End User Support Manager and Regional IT Manager to manage the IT platform and ensure optimal operating conditions.
  • Ensure that all incidents and service requests are handled correctly and promptly.
  • Act on incidents approaching or breaching service level agreements.
  • Ensure end-users can access certified applications from supported endpoints according to policies.
  • Support mobile devices and tablets, including hardware provisioning.
  • Coordinate hardware and software acquisition.
  • Provide hands-on support to specialist teams with server, network, and telephony infrastructures.
  • Advise customers and users on their IT needs and best practices.
  • Provide end-user training and IT workshops.
  • Contribute to continuous improvement by implementing standards to increase efficiency.
  • Manage and participate in projects as assigned.
  • Perform other duties and responsibilities as assigned.
Requirements
  • Customer-focused and business-oriented.
  • Ability to work in a team and independently, with strong problem-solving skills.
  • Excellent communication skills to interact with non-technical end-users.
  • Attention to detail, particularly when dealing with customers and their reported problems.
  • Willingness to research, learn, and find solutions, with a quick understanding of new technology and processes.
  • Ability to work efficiently and effectively under high pressure in a fast-paced environment.
  • ITIL certification required.
  • Proven Project Management and Business Analysis capabilities.
  • Troubleshooting PC's, laptops, and mobile devices.
  • Experience with IT best practices, ServiceNow, Windows 10 and 11, Outlook 365, and Microsoft 365.
About TEKsystems

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.



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