Bronx Office Site Supervisor
1 week ago
We are seeking a highly skilled and experienced Site Supervisor to join our team at Montefiore Medical Center in the Bronx. As a Site Supervisor, you will play a critical role in managing daily operations and resources for our front desk and in-house contact center.
Key Responsibilities:- Oversee call center staff and supervise daily operations to ensure efficiency and accuracy.
- Monitor patient phone calls and supervise all patient registration, including accurate collection and verification of demographic data and insurance information.
- Act as a patient advocate and identify problems to make recommendations for resolution.
- Ensure customer satisfaction and professionalism at all times.
- Interview candidates with Operations Manager when needed and coordinate coverage of staff members.
- Maintain proper inventory of medical and office supplies and work closely with support staff to expedite and improve patient flow.
- Review time off requests, track payroll hours, and adjust schedules as needed.
- Field patient complaints and conduct staff meetings.
- Post-high school degree (associate or bachelor's degree) preferred or High School Diploma/GED coupled with five (5) years related work experience required.
- Union management experience preferred with 1199 and NYSNA.
- EPIC user certifications required.
- Healthcare management experience required.
- Experience with collaborating, influencing, and partnering with many different departments within a service environment.
- Bilingual English/Spanish a plus.
We offer a competitive salary range of $62,062.65 and a comprehensive benefits package. If you are a motivated and experienced professional looking for a challenging opportunity, please submit your application.
Montefiore Medical Center is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where associates feel empowered to thrive and be their authentic selves.
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