![GT Independence](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Lead
2 weeks ago
GT Independence is a national family-owned organization providing personal and financial services to people in need of home and community-based care. We empower thousands of individuals across the country to find and hire their own personal assistants.
We strive to create a workplace that fosters trust, autonomy, and fun. Our team is driven by intrinsic motivation, respect for each other, and a passion for our work.
Our Mission:
At GT Independence, we're committed to self-determination and creating opportunities for growth. We value excellence without micromanaging, giving employees the freedom to succeed on their own terms.
The Role:
This position as Customer Service Team Lead is key to delivering high-quality service to our customers. As a leader, you will be responsible for motivating, recognizing, and rewarding your team members while ensuring efficient operations. Your daily direction and communication will set the tone for a productive and effective team environment.
Responsibilities:
- Provide daily guidance and feedback to ensure seamless customer interactions.
- Continuously evaluate processes and suggest improvements to enhance efficiency and service quality.
- Lead a team, ensuring tasks are handled effectively and efficiently.
- Offer regular performance evaluations and coaching to help team members grow professionally.
- Maintain a positive work environment and promote company values.
- Collaborate with the manager to develop, analyze, and implement staffing, training, scheduling, and recognition programs.
- Participate in special projects and initiatives aimed at process improvement and operational excellence.
- Communicate departmental or employee concerns to management.
- Assist in documenting and training staff on the DocuSign program.
- Help prepare operational plans and reports on project status.
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