Customer Service Team Lead

2 weeks ago


Sturgis, Michigan, United States GT Independence Full time
About Us:
GT Independence is a national family-owned organization providing personal and financial services to people in need of home and community-based care. We empower thousands of individuals across the country to find and hire their own personal assistants.

We strive to create a workplace that fosters trust, autonomy, and fun. Our team is driven by intrinsic motivation, respect for each other, and a passion for our work.

Our Mission:
At GT Independence, we're committed to self-determination and creating opportunities for growth. We value excellence without micromanaging, giving employees the freedom to succeed on their own terms.

The Role:
This position as Customer Service Team Lead is key to delivering high-quality service to our customers. As a leader, you will be responsible for motivating, recognizing, and rewarding your team members while ensuring efficient operations. Your daily direction and communication will set the tone for a productive and effective team environment.

Responsibilities:
  • Provide daily guidance and feedback to ensure seamless customer interactions.
  • Continuously evaluate processes and suggest improvements to enhance efficiency and service quality.
  • Lead a team, ensuring tasks are handled effectively and efficiently.
  • Offer regular performance evaluations and coaching to help team members grow professionally.
  • Maintain a positive work environment and promote company values.
  • Collaborate with the manager to develop, analyze, and implement staffing, training, scheduling, and recognition programs.
  • Participate in special projects and initiatives aimed at process improvement and operational excellence.
  • Communicate departmental or employee concerns to management.
  • Assist in documenting and training staff on the DocuSign program.
  • Help prepare operational plans and reports on project status.


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