IT Service Management Director

1 month ago


Washington DC USA, United States Humana Full time
Job Title: AVP, IT Service Management

Humana is seeking a highly experienced and visionary IT Service Management leader to join our team as an AVP, IT Service Management. This is a critical role that will drive the strategic direction and implementation of our IT service management practices, ensuring seamless delivery of high-quality services to our customers.

Key Responsibilities:
  • Develop and execute a comprehensive IT service management strategy, aligning IT services with evolving business goals and objectives.
  • Provide leadership and vision to the IT service management team, fostering a culture of innovation and excellence.
  • Collaborate with senior leadership to integrate IT service management into business process operations, ensuring IT services effectively meet current and future organizational needs.
  • Oversee the design, implementation, and continuous optimization of IT service management processes for the cloud environment, including incident management, change management, problem management, and request fulfillment.
  • Leverage expertise in ServiceNow and cloud management platforms to optimize service delivery in the cloud environment.
  • Champion best practices and industry standards (ITIL) to ensure a consistent and effective approach to IT service delivery in the cloud.
Requirements:
  • Bachelor's degree in Computer Science, Electrical Engineering, Information Systems, or a similar field.
  • 10+ years of experience leading an IT service management function, preferably in the setting of technology production operations or delivery.
  • Production operational experience with ServiceNow suite of products, JSM, or other platforms, including CMDB, problem management, incident management, and change management.
  • Demonstrated success as a senior technology executive with a proven track record of delivering high-quality infrastructure services.
  • Experience within complex IT environments with diverse technologies and vendors.
  • Budget responsibility exceeding $10 million.
  • Hands-on experience working in a multi-vendor environment, including cloud providers.
  • Strong analytical and problem-solving skills with the ability to develop action plans and work estimates for IT projects.
  • Experience working in a high-availability systems environment.
  • Demonstrated knowledge of emerging technologies and their impact on IT service management in the cloud.
  • Understanding of applicable data privacy practices and laws.
Preferred Qualifications:
  • MS or higher in an engineering discipline.
  • Prior experience with cloud transformation in a large organization (F500).
  • Management and leadership experience of large technology teams (minimum 50 FTEs).

Humana is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive compensation package, including a salary range of $168,800 - $232,300 per year, and a comprehensive benefits program.



  • Washington, Washington, D.C., United States ALTA IT Services Full time

    Career Track: This position is on a track to become the Director of Professional Services. Qualified applicants should be ready to grow with the company, substantially grow top-line and bottom-line revenue, improve the overall company performance, and contribute to the company's success.Key Responsibilities:Manage and lead the Professional Services team to...

  • Community Director

    3 weeks ago


    Washington, DC , USA, United States TM Associates Management Inc Full time

    Job SummaryThe Community Director will oversee the daily operations of our residential communities, ensuring that residents receive exceptional service and support. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.Key ResponsibilitiesProvide prompt, efficient, and courteous...

  • Food Service Director

    3 weeks ago


    Washington, DC , USA, United States Aramark Full time

    Job SummaryThe Food Service Manager is a key leadership role responsible for developing and implementing dining solutions to meet customer needs and tastes. This position oversees and manages dining operations where customers order prepared foods from a menu.Key ResponsibilitiesUse Aramark's coaching model to engage and develop team members to their fullest...

  • Regional Manager

    1 month ago


    Washington DC, United States Professional Case Management Full time

    Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. manages, supervises, coordinates, evaluates, and develops client care teams to ensure quality care delivery and appropriate case management within...


  • Washington, DC, United States Department Of Transportation Full time

    DutiesThe Director, Flight Service, manages program objectives, strategies, and plans for flight planning, advisory services, operations, and search and rescue coordination services within the National Airspace System (NAS). The incumbent also oversees flight service performance, costs, and customer satisfaction within the NAS.The Director oversees the...


  • Washington, DC , USA, United States Mayor's Office of Talent and Appointments (MOTA) Full time

    Job Title: Assistant Medical DirectorAre you a medical professional looking for a challenging role in emergency medical services? We are seeking an experienced Assistant Medical Director to join our team at the Mayor's Office of Talent and Appointments (MOTA).Job Summary:The Assistant Medical Director will assist the Medical Director in providing medical...


  • Washington, DC , USA, United States Fox Service Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Studio Technician/Technical Director to join our engineering team at FOX 5 DC / FOX 5 Plus. As a key member of our production team, you will be responsible for operating live broadcast production equipment, directing studio operations, and ensuring the delivery of high-quality newscasts to our local...

  • Development Director

    4 weeks ago


    Washington, DC , USA, United States Washington Area Bicyclist Association Full time

    Job Title: Development DirectorWashington Area Bicyclist Association (WABA) is seeking a seasoned Development Director to spearhead our membership and fundraising initiatives. This role is pivotal in securing the resources necessary to sustain and expand our mission of promoting bicycling as a safe, convenient, and enjoyable means of transportation for...


  • Washington, DC , USA, United States Secure World Foundation Full time

    Secure World Foundation Seeks Director of DevelopmentThe Secure World Foundation is a leading non-profit organization dedicated to promoting the secure and sustainable use of outer space. We are seeking a highly experienced Director of Development to join our team and help advance our fundraising program.The ideal candidate will have a strong track record in...


  • Washington, DC , USA, United States Medstar Full time

    Job SummaryThe Assistant Director of Nursing is a key member of the MedStar Health nursing leadership team, responsible for providing leadership and oversight for a specific unit or department. This role supports the Director of Nursing in developing and implementing strategies to improve patient care, quality, and safety.Key ResponsibilitiesDevelop and...

  • Food Service Director

    2 weeks ago


    Washington, United States Summit Food Service Full time

    Food Service Director - NEX Job Reference Number: 24676 Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: Washington (US-WA) The Role at a glance: We are looking to add a motivated, effective food service director to our Corrections team in Clarkson, WA. As a food service director, you will have the opportunity to lead a talented...


  • Washington, DC , USA, United States Spire Full time

    Job Title: Sales Director for AmericasSpire Global is a leading space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide advanced maritime, aviation, and weather tracking worldwide. In addition to its constellation, Spire's data infrastructure includes a global...


  • Washington DC, United States Clinical Management Consultants Full time

      A highly reputable hospital is seeking an experienced Stroke Nurse Manager to join their team in the greater DMV region.   The Stroke Nurse Manager will work at a growing hospital dedicated to Service Excellence. This hospital provides a full spectrum of inpatient and outpatient care to patients throughout the Washington DC, Maryland, and Virginia...


  • Washington, DC , USA, United States N Street Village Full time

    Job SummaryThe Director of Permanent Supportive Housing will oversee and manage the operations of N Street Villages' site-based permanent supportive housing programs, providing case management support and crisis intervention services. This role involves supervising five Program Managers, ensuring the delivery of high-quality services, and maintaining...


  • Washington, DC , USA, United States Just Vision Inc Full time

    Director of DevelopmentJust Vision Inc is seeking a highly skilled Director of Development to lead our fundraising efforts and drive the growth of our major gifts program. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive development strategy that aligns with our organizational goals and...

  • Finance Director

    3 weeks ago


    Washington, Washington, D.C., United States Odle Management Full time

    Job Title: Finance DirectorOdle Management is seeking a highly skilled Finance Director to oversee the financial and administrative functions of the organization. The successful candidate will have a strong background in finance, accounting, and administration, with a proven track record of managing budgets, supervising staff, and ensuring compliance with...

  • Memory Care Director

    3 weeks ago


    Washington, DC , USA, United States Inspir Embassy Row, LLC Full time

    Job Title: Memory Care DirectorAbout the Role:The Memory Care Director is a key member of our senior living community, responsible for overseeing the Memory Care Program and ensuring the well-being, safety, and comfort of our residents. This role requires strong leadership, communication, and teamwork skills, as well as a passion for working with seniors...


  • Washington, DC , USA, United States BECU Full time

    Transformative Leadership OpportunityBECU seeks a seasoned Director of Credit Risk Management to spearhead transformative initiatives within our Credit Risk Management division. As a key member of our leadership team, you will shape credit risk strategies, enhance governance standards, and ensure compliance with regulatory requirements across Mortgage and...


  • Washington, Virginia, United States Department Of Transportation Full time

    Job SummaryThe Director, Flight Service, is responsible for managing program objectives, strategies, and plans for flight planning, advisory services, operations, and search and rescue coordination services within the National Airspace System (NAS).The incumbent oversees flight service performance, costs, and customer satisfaction within the NAS, ensuring...


  • Washington, DC , USA, United States Synectics Full time

    About SynecticsAt Synectics, we're a full-service engineering and construction firm dedicated to delivering top-notch services in the Charlotte, NC area. We're currently seeking an exceptional Senior Engineering Operations Director to join our team.SalaryWe offer a competitive salary of $150,000 - $200,000 per year, commensurate with experience.Job...