IT Service Management Director
1 month ago
Humana is seeking a highly experienced and visionary IT Service Management leader to join our team as an AVP, IT Service Management. This is a critical role that will drive the strategic direction and implementation of our IT service management practices, ensuring seamless delivery of high-quality services to our customers.
Key Responsibilities:- Develop and execute a comprehensive IT service management strategy, aligning IT services with evolving business goals and objectives.
- Provide leadership and vision to the IT service management team, fostering a culture of innovation and excellence.
- Collaborate with senior leadership to integrate IT service management into business process operations, ensuring IT services effectively meet current and future organizational needs.
- Oversee the design, implementation, and continuous optimization of IT service management processes for the cloud environment, including incident management, change management, problem management, and request fulfillment.
- Leverage expertise in ServiceNow and cloud management platforms to optimize service delivery in the cloud environment.
- Champion best practices and industry standards (ITIL) to ensure a consistent and effective approach to IT service delivery in the cloud.
- Bachelor's degree in Computer Science, Electrical Engineering, Information Systems, or a similar field.
- 10+ years of experience leading an IT service management function, preferably in the setting of technology production operations or delivery.
- Production operational experience with ServiceNow suite of products, JSM, or other platforms, including CMDB, problem management, incident management, and change management.
- Demonstrated success as a senior technology executive with a proven track record of delivering high-quality infrastructure services.
- Experience within complex IT environments with diverse technologies and vendors.
- Budget responsibility exceeding $10 million.
- Hands-on experience working in a multi-vendor environment, including cloud providers.
- Strong analytical and problem-solving skills with the ability to develop action plans and work estimates for IT projects.
- Experience working in a high-availability systems environment.
- Demonstrated knowledge of emerging technologies and their impact on IT service management in the cloud.
- Understanding of applicable data privacy practices and laws.
- MS or higher in an engineering discipline.
- Prior experience with cloud transformation in a large organization (F500).
- Management and leadership experience of large technology teams (minimum 50 FTEs).
Humana is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive compensation package, including a salary range of $168,800 - $232,300 per year, and a comprehensive benefits program.
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