Restaurant Operations Manager

2 months ago


Maumee, Ohio, United States Marcos Pizza Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team at Marco's Pizza. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, supervising staff, and ensuring exceptional customer service.

Key Responsibilities
  • Leadership and Supervision: Lead and motivate a team of crew members, providing guidance and training to ensure they meet their responsibilities and achieve their goals.
  • Restaurant Operations: Oversee the opening and closing of the restaurant, ensuring all food preparation is complete, and managing employee breaks and shift changes.
  • Crew Development: Motivate and coach crew members, assisting in the training of new employees and ensuring they have the skills and knowledge needed to succeed.
  • Customer Service: Ensure exceptional customer service, responding to guest complaints and resolving issues in a timely and professional manner.
  • Inventory Management: Manage inventory levels, ordering supplies and equipment as needed, and maintaining a clean and organized store environment.
  • Financial Management: Assist with scheduling, ordering, and team development, ensuring the restaurant operates within budget and meets financial goals.
Requirements
  • Education: High School Diploma or equivalent required.
  • Age: Must be at least 18 years of age.
  • Driver's License: Valid driver's license required.
  • Certifications: ServSafe certification preferred.
Physical Requirements
  • Standing: Must be able to stand for long periods of time (10 hours) on any given day.
  • Lifting: Need to be able to lift minimum 50 lbs.
Critical Competencies
  • Compliance: Maintain compliance with all corporate-mandated training certification requirements.
  • Attitude: Maintain a positive, can-do attitude and demeanor conducive to a 5-star guest experience.
  • Policies and Procedures: Maintain compliance with all company, store, federal, state, and local policies, procedures, laws, and ordinances as required.
  • Appearance: Maintain a just-opened store and personal appearance, unless actively making a product, all employees should be cleaning, all the time.
  • Cultural Beliefs: Advocate and demonstrate Marco's Cultural Beliefs on a daily basis.
  • Electronics: Avoid any use of personal electronic devices while on the clock.
  • Teamwork: Demonstrate teamwork and a sense of urgency.
  • Policies: Abide by all policies as set forth in the Marco's Handbook and the Marco's Manuals.


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