Service Manager

3 days ago


New Middletown, Ohio, United States Turbo Tim's Anything Automotive Full time
Job Description

Turbo Tim's mission is to provide exceptional service to our customers, ensuring they feel safe on the road and comfortable in our shop. We strive to fulfill this mission daily through compassionate listening, attention to detail, and excellent communication with our customers and team members. We also aim to have fun

The Service Manager is responsible for the overall success of the shop. This role works closely with service advisors to maintain a 5-star customer experience during phone calls, check-in, and the repair process. The Service Manager collaborates with the technician foreman to ensure technicians have the necessary resources to be successful.



Responsibilities:

  • Collect all customer contact and referral information

  • Send inspections and estimates to customers, setting an example for service advisors

  • Manage the appointment schedule daily and weekly to maximize customer satisfaction

  • Work towards achieving 100% customer satisfaction

  • Notify the Director of any difficult or unsatisfied customers

  • Ensure loaner cars are maintained

  • Handle comeback or misdiagnosed situations as needed

  • Follow warranty procedures using the proper spreadsheets

  • Coordinate customer shuttling to and from the shop

  • Set weekly, monthly, and annual goals with service writers and fill out the proper spreadsheets

  • Monitor daily, monthly, and annual GP numbers to meet targeted goals using the proper spreadsheets

  • Work with the Parts person to track and ensure proper return and core credits

  • Collaborate with the Office Manager/Controller to prevent unauthorized charges or expenses

  • Parking lot management: monitor the front of the building parking and relocate vehicles to maintain an open spot

  • Follow up on payments from 3rd parties, such as insurance or extended warranties

  • Make weekly bank deposits

  • Weekly cash drawer reconciliation

  • Monitor facilities needs and notify the proper channels for work required

  • Work with accountants to follow up on any requests

  • Write and track checks for accountants as needed

  • Weekly phone audits and note any phone calls that needed work in Google Form and how they were handled

  • Work with the Director on Weekly RO audits and note any RO that needed work in Google Forms and how they were handled

  • Monitor snack, lunch, and Redbull budgets to prevent excessive spending

  • Assist in training new hires and follow the training schedule



Other:

  • Attend training as directed and required

  • Attend and participate in networking and company events

  • Follow all company policies and procedures as outlined in the handbook



Other duties as assigned. Management reserves the right to modify this job description as needed to fit company needs.



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