Customer Operations Associate

1 week ago


San Antonio, Texas, United States Street Smarts VR Full time
Customer Operations Associate

Street Smarts VR is a pioneering technology platform that's revolutionizing tactical training through virtual reality and enhancing public safety outcomes. By integrating software, hardware, and training data, our solution is transforming the VR training landscape.

Key Responsibilities:
  • Manage warehouse inventory levels to ensure efficient storage and timely fulfillment
  • Assist in optimizing inventory levels to minimize waste and maximize productivity
  • Inspect incoming shipments for accuracy and ensure proper documentation
  • Prepare outgoing shipments, including packaging, labeling, and coordinating with shipping carriers
  • Perform regular quality checks on inventory items to ensure they meet our quality standards
  • Identify and report any discrepancies or defects in inventory items to the appropriate departments
  • Process warranty claims and returns, coordinating with the customer experience team to ensure timely replacement or repair
  • Collaborate with the hardware and software teams to assemble VR simulation products according to established procedures
  • Generate regular reports on inventory levels, movement, and quality control for management review
Requirements:
  • High school diploma or equivalent; associate degree or higher preferred
  • Extremely comfortable troubleshooting computer hardware and software
  • Based in or within commuting distance to San Antonio, Texas
  • Prior experience in inventory management, warehousing, or operations is a plus
  • Familiarity with inventory management software and tools
  • Strong attention to detail and organizational skills
  • Frequently moves boxes weighing up to 50lbs across the office for various needs
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Excellent communication and teamwork skills to collaborate across departments
What We Offer:
  • A unique opportunity to contribute to improving training for first responders and the communities they serve
  • High growth opportunity within a startup culture
  • Competitive salary & bonus
  • Multiple healthcare plans to choose from
  • Company-matched 401k program
  • Opportunity to travel

Street Smarts VR is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.



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