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Customer Operations Associate

2 months ago

San Antonio, Texas, United States Street Smarts VR Full time
Customer Operations Associate

Street Smarts VR is a pioneering technology company that's revolutionizing tactical training through virtual reality and enhancing public safety outcomes. Our innovative solution integrates software, hardware, and training data to transform the VR training landscape.

About the Role

We're seeking a highly skilled and detail-oriented Customer Operations Associate to join our team. As a key member of our operations team, you'll be responsible for managing warehouse inventory, ensuring quality control, and collaborating across departments to maintain smooth processes and high-quality standards.

Key Responsibilities
  • Update and maintain accurate inventory records using inventory management software
  • Optimize inventory levels to ensure efficient storage and timely fulfillment
  • Receive and inspect incoming shipments, ensuring proper documentation
  • Prepare outgoing shipments, including packaging, labeling, and coordinating with shipping carriers
  • Maintain a well-organized receiving and shipping area for efficient workflow
  • Perform regular quality checks on incoming and outgoing inventory to ensure they meet our quality standards
  • Identify and report any discrepancies or defects in inventory items to the appropriate departments
  • Process warranty claims and returns, coordinating with the customer experience team to ensure timely replacement or repair
  • Collaborate with the hardware and software teams to assemble VR simulation products according to established procedures
  • Generate regular reports on inventory levels, movement, and quality control for management review
Requirements
  • High school diploma or equivalent; associate degree or higher preferred
  • Extremely comfortable troubleshooting computer hardware and software
  • Based in or within commuting distance to San Antonio, Texas
  • Prior experience in inventory management, warehousing, or operations is a plus
  • Familiarity with inventory management software and tools
  • Strong attention to detail and organizational skills
  • Frequently moves boxes weighing up to 50lbs across the office for various needs
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Excellent communication and teamwork skills to collaborate across departments
What We Offer
  • A unique opportunity to contribute to improving training for first responders and the communities they serve
  • High growth opportunity within a startup culture
  • Competitive salary & bonus
  • Multiple healthcare plans to choose from
  • Company-matched 401k program
  • Opportunity to travel

Street Smarts VR is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.