Retail Key Holder Position
4 weeks ago
At K&G Fashion Superstore, we are seeking a highly motivated and results-driven Retail Key Holder to join our team. As a Retail Key Holder, you will play a key role in supporting store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty.
Key Responsibilities:
- Partner with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
- Model company values and lead by example as an active coach.
- Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
- Assist in recruiting store staff and contribute to an inclusive store environment.
Performance Expectations:
- Support the management team in the achievement of store business plans, including sales, customer service and operational goals.
- Understand how to leverage store reports to inform business decisions.
- Participate in driving business outreach opportunities and communicate leads to Store Manager.
- Identify performance opportunities and partner with management team to contribute to development plans.
Operational Excellence:
- Partner with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
- Assist management team with training store staff on all internal operational functions as assigned.
- Stay informed on corporate communication, directives, initiatives, policies and procedures.
- Support the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
Customer Experience:
- Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
- Leverage customer feedback to prevent or resolve customer concerns.
- Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Requirements:
- Minimum of 1 year of Retail or Sales experience.
- Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
- Self-motivated, results oriented, strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Demonstrates active listening and problem-solving skills.
- Proven ability to train and develop high performing store teams.
- Proficient in technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS System.
Physical Requirements:
- Ability to stand and walk for the majority of work shifts, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
Key Holder Pay Range: $19.00-$24.00
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
K&G Fashion Superstore is an equal opportunity employer and celebrates diversity.
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