Retail Customer Service Representative

7 days ago


Waldorf, Maryland, United States Sam's Club Full time
Job Summary:

As a Retail Customer Service Associate at Sam's Club, you will play a vital role in ensuring our members have an exceptional shopping experience. You will be responsible for providing top-notch customer service, operating front-end equipment, and maintaining a clean and organized store environment.

Key Responsibilities:
  • Provide exceptional customer service to members, answering their questions and resolving any issues they may have.
  • Operate front-end equipment, including cash registers and mobile retail applications.
  • Maintain a clean and organized store environment, including sweeping and zoning the area.
  • Process member purchases, assist with payments, and provide guidance on member self-service technology.
  • Collaborate with colleagues to achieve sales goals and provide a positive shopping experience for members.

Requirements:
  • Customer service experience, preferably in a retail environment.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to stand for long periods and move around the store as needed.

What We Offer:
  • Competitive hourly wage and performance-based bonus awards.
  • Opportunities for career growth and advancement within the company.
  • A comprehensive benefits package, including health, financial, and paid time off benefits.

About Sam's Club:
  • We are a membership-based warehouse club that offers a wide range of products and services to our members.
  • We are committed to providing exceptional customer service and creating a positive shopping experience for our members.


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