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Technical Support Analyst
2 months ago
Position Overview
Broome-Tioga BOCES is seeking a dedicated Software Support Specialist to enhance our operational efficiency. In this role, you will be tasked with addressing and resolving issues reported by users, conducting thorough investigations to uncover root causes, and identifying effective solutions for software applications. You will also collaborate with educational institutions to uphold data security and privacy standards within our software systems. Furthermore, you will play a crucial role in educating staff on the use of software and administrative tools.
- Analyze and resolve user-reported issues
- Identify and validate solutions for software applications
- Establish and enforce data privacy and security protocols
- Provide training for staff on software and administrative systems
Qualifications
Essential Qualifications:
- A minimum of 30 semester credits in Business Information Technology, Computer Information Systems, Computer Science, or a related discipline
- At least 1 year of experience in customer service and technical support
Civil Service Title: Software Support Specialist