Xfinity Retail Sales Consultant

4 days ago


Seattle, Washington, United States Comcast Full time
Job Summary

As a Retail Sales Consultant at Comcast, you will be working directly with customers in a retail location, evaluating their potential product needs, and making appropriate recommendations. You will provide outstanding customer service with all customer interactions, helping customers interpret and clarify their account statements and pay their bills in the store.

You will answer any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. You will also act as a brand ambassador to promote Comcast/Xfinity products, providing expert-level understanding and passion around technology, especially around Comcast products and services.

Maintaining detailed sales product knowledge, including competitive information, is crucial for this role. You will contribute to a fun and competitive environment, aiming to connect our products and services to our customer's everyday lifestyles.

Key Responsibilities:

  • Provide exceptional customer service
  • Evaluate customer product needs and make recommendations
  • Process customer transactions and requests
  • Act as a brand ambassador for Comcast/Xfinity products
  • Maintain detailed sales product knowledge

Requirements:

  • High School Diploma or equivalent
  • 2-5 years of related experience, preferably in consumer electronics/wireless retail sales
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to work in alternate stores outside of the home base store

What We Offer:

  • Competitive compensation package
  • Opportunities for career growth and development
  • Comprehensive benefits package
  • Recognition and rewards for outstanding performance

Comcast is an equal opportunity employer, committed to diversity and inclusion. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



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