Fiber Installation Specialist
7 days ago
We are a leading provider of fiber optic internet services in rural Indiana, transforming the digital landscape of our communities. Our mission is to bridge the digital divide with cutting-edge technology and deliver exceptional service.
As a proud Indiana-based team, we prioritize investing in our employees' growth, ensuring we deliver innovative solutions that empower our communities and drive progress.
Job OverviewThe role of Fiber Installation Specialist is responsible for installing fiber into customers' residences or businesses, providing them with a seamless experience. This position involves working both indoors and outdoors in varying weather conditions, as well as in confined/low-ventilation areas such as attics and crawlspaces.
You will be responsible for assisting customers in finding the best location for equipment placement, setting up the equipment, and providing comprehensive training on how to use it. Your excellent communication skills will enable you to effectively interact with customers, addressing their concerns and ensuring they receive the best possible experience.
Key Responsibilities- Install fiber and equipment: Run fiber into customers' homes or businesses, ensuring a secure and reliable connection.
- Customer Education: Provide comprehensive training on the Calix App and Wi-Fi setup, empowering customers to make the most of their fiber internet services.
- Equipment Setup: Assist customers in placing equipment in the optimal location, ensuring a seamless installation process.
- Problem-Solving: Effectively troubleshoot and resolve issues related to equipment installation or customer usage.
- Customer Communication: Engage with customers to negotiate equipment placement, assist with web access, and provide ongoing support.
- HSD or equivalent education is preferred.
- 1 year of experience as an install technician or similar role.
- Valid Driver's License required.
- OSHA-10 certification is preferred.
- Ability to lift, carry, set-up, climb, and take down ladders.
- Ability to work with basic power tools.
- Ability to work in confined/low-ventilation areas (attics and crawlspaces).
- Excellent communication and interpersonal skills.
Mainstream Fiber Networks offers a competitive salary range of $60,000 - $80,000 per annum, depending on experience. Additional benefits include:
- Paid Time Off.
- 10 Paid Holidays.
- Medical Insurance.
- Dental and Vision Insurance.
- Health Savings Account (HSA).
- Company Funded Life Insurance.
- 401(k) Retirement Savings Plan.
- FMLA.
- Unpaid Company Leave.
As a Fiber Installation Specialist at Mainstream Fiber Networks, you will have the opportunity to join a dynamic team dedicated to delivering exceptional service and driving progress in our communities. With a focus on employee growth and development, we offer comprehensive training and a supportive work environment. You will also enjoy a competitive salary, comprehensive benefits, and opportunities for career advancement.
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