IT Support Specialist

1 week ago


Grand Rapids, Michigan, United States Meijer Full time
Job Overview

As a valued member of the Meijer team, you will play a critical role in providing exceptional support to our IT users. This position requires a high degree of customer service, technical expertise, and timeliness. You will be responsible for providing first-level assistance for defined problems, escalating trouble tickets as necessary to higher level staff, and interacting frequently with customers to ensure effective communication and problem-solving.

Key Responsibilities:

  • Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.
  • Enhance and develop quality support methods and communication skills through coaching feedback and other developmental approaches.
  • Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
  • Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with standards.
  • Escalate problems to appropriate individual based on established guidelines and procedures.
  • Maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
  • Participate in team projects that enhance the quality or efficiency of Helpdesk service.

Requirements:

  • Bachelor's degree or equivalent.
  • Prefer experience in computer systems or IT support.
  • Understanding of multi-platform environments.
  • Excellent customer service and interpersonal skills; telephone etiquette.
  • Ability to use customer service standards and follow guidelines, as well as to help others interpret policy.
  • Thorough understanding of trouble ticket process.
  • Excellent organizational skills.
  • Strong oral and written communication skills (technical and non-technical).
  • Demonstrated problem-solving skills.


  • Grand Rapids, Michigan, United States Skytron LLC Full time

    Technical Support SpecialistSkytron LLC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for diagnosing and resolving equipment issues for external healthcare customers through remote technical support and troubleshooting.Key Responsibilities:Diagnose and resolve equipment...


  • Grand Rapids, Michigan, United States Health Net Full time

    Job Title: Data Support SpecialistHealth Net is seeking a highly skilled Data Support Specialist to join our team in Grand Rapids, MI. As a Data Support Specialist, you will play a critical role in supporting the data and reporting functions that impact Client Services and Operations at Health Net of West Michigan.Key Responsibilities:Generate monthly...


  • Grand Rapids, Michigan, United States Spectrum Health System Full time

    Clinical Support Specialist **Job Summary** We are seeking a skilled Clinical Support Specialist to provide clinical support to healthcare professionals in our surgical department. As a key member of our team, you will play a vital role in ensuring the delivery of quality healthcare services. **Key Responsibilities** * Provide clinical support to...


  • Grand Rapids, Michigan, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key ResponsibilitiesDetermine donor eligibility to...


  • Grand Rapids, Michigan, United States meijer Full time

    Job SummaryWe are seeking a skilled Pharmacy Support Specialist to join our team at Meijer. As a Pharmacy Support Specialist, you will play a vital role in promoting patient care and providing exceptional customer service in a fast-paced pharmacy environment.Key ResponsibilitiesPractice the profession of pharmacy in an environment that prioritizes patient...


  • Grand Rapids, Michigan, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the collection of high-quality plasma that will become life-changing...

  • IT Support Specialist

    2 weeks ago


    Grand Rapids, Michigan, United States Meijer Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Meijer. As a key member of our Support Center, you will provide top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide first-level technical support to customers via phone,...

  • IT Support Specialist

    2 weeks ago


    Grand Rapids, Michigan, United States Intelligen Full time

    Job OverviewWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Intelligen. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide remote help desk support for...


  • Grand Rapids, Michigan, United States Spectrum Health Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Spectrum Health. As a Technical Support Specialist, you will provide technical advice, guidance, and formal or informal training to customers using hardware and software programs.Key ResponsibilitiesProvide technical support to customers via phone, email, or...


  • Grand Rapids, Michigan, United States meijer Full time

    Join Our Pharmacy TeamWe are seeking a skilled Pharmacy Support Specialist to join our team at Meijer. As a Pharmacy Support Specialist, you will play a vital role in promoting patient care and providing exceptional customer service in our pharmacy environment.Key Responsibilities:Practice pharmacy in an environment that prioritizes patient care and customer...


  • Grand Rapids, Michigan, United States Arbor Circle Corporation Full time

    Job OverviewArbor Circle Corporation is seeking a dedicated and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in facilitating recovery and wellness for individuals in correctional facilities.Key Responsibilities:Provide client-centered services that promote recovery and wellnessDeliver case...


  • Grand Rapids, Michigan, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-based therapies, and we are committed to improving the lives of patients with rare diseases. Our team is dedicated to providing exceptional customer service and ensuring the safety and well-being of our donors.Job SummaryWe are seeking a highly skilled and compassionate Medical Support...

  • IT Support Specialist

    2 weeks ago


    Grand Rapids, Michigan, United States Meijer Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Meijer. As a key member of our Support Center, you will provide top-notch technical support to our customers, utilizing your expertise in multi-platform environments and excellent communication skills.Key ResponsibilitiesProvide timely and effective...


  • Grand Rapids, Michigan, United States University of Michigan Health-West Full time

    Job Summary:University of Michigan Health-West is seeking a skilled Anesthesia Support Specialist to join our team. As an Anesthesia Support Specialist, you will provide critical support to our anesthesia and surgical teams, ensuring the smooth operation of our operating rooms and other clinical areas.Key Responsibilities:• Assist licensed anesthesia care...


  • Grand Rapids, Michigan, United States Pine Rest Christian Mental Health Services Full time

    {"title": "Administrative Intake Support Specialist", "description": "Job SummaryPine Rest Christian Mental Health Services is seeking a highly skilled Administrative Intake Support Specialist to join our team. In this role, you will provide exceptional customer service, manage intake phone calls, and ensure seamless registration processes for patients and...


  • Grand Rapids, Michigan, United States TEKsystems Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a key member of our Desktop Support team, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesDiagnose and resolve software and hardware incidents, including operating systems and software applicationsSwap out...


  • Grand Rapids, Michigan, United States Skytron Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Skytron. As a key member of our support team, you will be responsible for providing exceptional technical support to our external healthcare customers.Key ResponsibilitiesDiagnose and resolve equipment issues through remote technical support and...

  • IT Support Specialist

    4 weeks ago


    Grand Rapids, Michigan, United States Bethany Christian Services Full time

    Job SummaryBethany Christian Services is seeking a highly skilled and detail-oriented IT Support Specialist to join our team. As the first point of contact for users seeking assistance with Bethany technology, you will provide technical support, user assistance, and guidance to all Bethany staff.Key ResponsibilitiesProvide technical support and user...


  • Grand Rapids, Michigan, United States Veralto Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Veralto. As a key member of our technical support team, you will be responsible for providing direct customer training on X-Rite solutions and their application. You will become a knowledge champion for X-Rite's printing products and their application,...

  • IT Support Specialist

    3 weeks ago


    Grand Rapids, Michigan, United States Rhoades McKee PC Full time

    Job Title: Technology AdministratorRhoades McKee PC is a well-established law firm seeking a skilled Technology Administrator to join our team.Job Summary:The Technology Administrator will provide technical support to our attorneys and administrative staff, addressing hardware, software, and network issues. This role requires strong knowledge of IT...