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Hospitality Reception Specialist

3 months ago

Jersey City, New Jersey, United States Holiday Inn Express JC Full time

Become a part of our dynamic team as a Hospitality Reception Specialist

At Holiday Inn Express JC, we believe in creating memorable experiences for our guests from the moment they arrive. As a Hospitality Reception Specialist, you are instrumental in delivering exceptional service that ensures a pleasant and comfortable stay. Your friendly approach and meticulous attention to detail foster an inviting environment where every guest feels valued.

Your Key Responsibilities:
  • Welcome guests warmly to initiate their stay on a positive note
  • Assist returning guests and Rewards Club members both in person and via phone
  • Oversee guest reservations, provide upgrade options, and recommend enhancements to their experience
  • Conduct financial transactions with precision and care
  • Efficiently manage the check-in and check-out process, addressing guest preferences and needs
  • Anticipate guest requests and respond promptly to any issues
  • Serve as a dependable resource for guests, offering assistance and information as required
  • Follow safety protocols diligently and report any incidents without delay
  • Maintain a polished appearance and represent the hotel brand with pride
Qualifications:
  • Excellent communication skills to engage effectively with guests
  • Creative problem-solving abilities to turn challenges into positive outcomes
  • Proficiency in the local language; additional languages are advantageous
  • Competence in reading, writing, basic mathematics, and computer literacy
  • Willingness to work flexible hours, including nights, weekends, and holidays
  • High school diploma or equivalent; further education is a plus
  • Previous experience in front desk or guest service roles is preferred
  • Physical capability to lift and move items weighing up to 50lbs
What We Provide:

We appreciate your dedication and hard work by offering competitive pay, comprehensive benefits, and continuous training opportunities. Join our Holiday Inn Express JC family and be part of a team that prioritizes trust, collaboration, and innovation.

Show Your Commitment:

Exhibit your attention to detail and dedication to enhancing guest experiences. Always seek opportunities for improvement and strive to make a positive impact.