Universal Banker

2 days ago


Forest Hills, New York, United States Ridgewood Full time
Job Summary

Ridgewood is seeking a highly skilled and motivated Universal Banker to join our team. As a key member of our banking team, you will be responsible for promoting the sale of Bank products and services to customers, adhering to and promoting the Bank's Core Values, and providing exceptional customer service.

Key Responsibilities
  • Promote the sale of Bank products and services to customers through the bank's defined sales process to maximize banking relationships.
  • Adhere to and promote the Bank's Core Values.
  • Respond to customer requests and proactively approach customers and prospects regarding service, products, and account information.
  • Process transactions, including account openings, closings, and changes, following established procedures.
  • Deter fraud by validating customer identification and signatures, checking documentation, and examining checks for endorsements.
  • Verify hold codes and other information, such as dates, bank names, and the legitimacy of items received.
  • Process ATM and Debit MasterCards for customers through the core system, ensuring correct information for delivery methods and mitigating risk.
  • Perform clerical tasks, including filing, locating account records, scanning work, and updating account information on the core system.
  • Analyze and rectify customer concerns through verbal and written communications, following established procedures.
  • Perform follow-up phone calls to customers to ensure exceptional service and pending items are received.
  • Acquire comprehensive knowledge of Bank products and services to provide accurate and relevant information to customers.
  • Verify accuracy of monetary transactions using basic math skills and a calculator.
  • Process various customer transactions through the Bank's core operating system and cash dispenser or cash recycler.
  • Balance daily by counting cash, adding checks, listing transaction totals, and ledger items, and identifying and correcting transaction errors.
  • Ensure regulatory compliance by applying Bank policies and procedures when processing transactions.
  • Perform scanning of checks and ensure proper bank endorsement to receive accurate credit and settlement.
  • Sell currency back to the vault as necessary to mitigate risk and comply with set cash limits.
  • Submit referrals to designated areas through appropriate channels.
  • Assist with training of new teller trainees by demonstrating and teaching transaction processing, observing and correcting trainees, and assisting them in preparing to open their own teller box.

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