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IT Support Specialist

2 months ago

Sandersville, Georgia, United States Imerys Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Imerys. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our global help desk and computer network.

Key Responsibilities
  • Manage all procedures related to the identification, prioritization, and resolution of end-user requests.
  • Monitor, track, and coordinate support functions to ensure minimal network downtime.
  • Diagnose, resolve, and document hardware and software problems in a timely and accurate fashion.
  • Provide end-users with assistance and support to ensure their technical needs are met.
  • Act as a problem solver, working with a robust continuous improvement mindset to identify and implement process improvements.
  • Develop a strong understanding of projects impacting the service area and ensure service impact is minimized.
  • Escalate technical issues to the operations and IT organization as needed.
  • Define and follow up customer satisfaction indicators and present results to the IT organization.
  • Define and follow up support performance indicators to implement a continuous improvement approach.
Requirements
  • Minimum 3 years of practical experience in IT Service Support and Service Delivery in a large heterogeneous enterprise-level IT organization.
  • Solid understanding of business processes and business dependencies on supported technologies.
  • Bachelor's Degree in Computer Science or related field, preferred.
  • ITIL certified or comparable certification.
  • Knowledge of G Suite, preferred.
About Imerys

Imerys is the world's leading supplier of mineral-based specialty solutions for the industry. We offer high-value-added and functional solutions to a wide range of industries and fast-growing markets. Our team is committed to responsible development and promoting environmentally friendly products and processes.

What We Offer
  • A dynamic and challenging work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.