Market Manager
3 hours ago
As a Market Manager at Ecolab, you will lead a team of Field Operations Managers and Service Specialists in delivering pest elimination solutions to customers in the Cincinnati, OH area. Your primary responsibility will be to develop and execute strategies for market growth, build and maintain customer relationships, and develop a talent pipeline to produce strong talent within the market and region.
Key Responsibilities
- Develop and execute market growth strategies to achieve sales and expense budget targets.
- Lead a team of Field Operations Managers responsible for managing Service Specialists and ensuring service excellence is delivered.
- Oversee a team of Service Specialists responsible for delivering pest elimination solutions to customers.
- Effectively select, train, develop, and coach Field Service Managers and Service Specialists to achieve customer retention, growing existing account add-on sales, and maintaining a high level of customer satisfaction.
- Manage area business process to maximize route productivity and ensure consistent service delivery.
- Fully understand Ecolab protocols and procedures to assure quality service and compliance with applicable regulations and laws.
Requirements
- Bachelor's degree or equivalent combination of education and Ecolab experience.
- Minimum of 3 years of previous supervisory or team leadership experience in a field support or service-related industry.
- Prior budget and P&L responsibilities.
- Obtain state certification required per industry standards.
- Current and valid driver's license and acceptable Motor Vehicle Record.
- No Immigration Sponsorship available.
Preferred Qualifications
- Bachelor's in Business Administration.
- 2 years of experience managing managers.
- Proven record of meeting customer needs, quality service delivery, and meeting business objectives.
- Proven record of successful P&L management experience to include meeting or exceeding specific financial targets such as sales, gross profit, and/or quality service reputation.
- Demonstrated leadership and career progression to managing managers level in a large route service organization.
- Exceptional communication and organization skills with aptitude to implement change initiatives.
- Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment.
- Prior experience in value-added sales and/or new account generation.
- Bi-lingual.
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