Market Manager

4 days ago

Cincinnati, Ohio, United States Ecolab Full time
Join Ecolab's Pest Elimination Team as a Market Manager

As a Market Manager at Ecolab, you will be responsible for leading a team of Field Operations Managers and Service Specialists in the Cincinnati, OH area. Your primary goal will be to achieve sales and expense budget targets for a market of up to $9M. You will develop and implement strategies for market growth, build and maintain customer relationships, and develop a talent pipeline to produce strong talent within the market and region.

Key Responsibilities:
  • Deliver the market's financial and operation goals, manage a significant P&L statement, and communicate expectations for performance within the defined area of responsibility.
  • Utilize a centralized support center and dedicated sales and marketing team to deliver increased sales growth through additional market segment penetration and improved customer relationships and retention.
  • Lead 2+ Field Operations Managers responsible for managing service specialists and ensuring service excellence is delivered.
  • Oversee a team of 30+ service specialists (reporting to field service managers) responsible for delivering pest elimination solutions to customers.
  • Effectively select, train, develop, and coach field service managers and service specialists with emphasis on customer retention, growing existing account add-on sales, and maintaining a high level of customer satisfaction.
  • Develop and coach Field Service Managers on leading the service specialists with emphasis on successful market results.
  • Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab.
  • Manage area business process to maximize route productivity and ensure consistent service delivery.
  • Fully understand Ecolab protocols and procedures to assure quality service and compliance with applicable regulations and laws.
Requirements:
  • Bachelor's degree or equivalent combination of education and Ecolab experience.
  • Minimum of 3 years of previous supervisory or team leadership experience in a field support or service-related industry.
  • Prior budget and P&L responsibilities.
  • Obtain state certification required per industry standards.
  • Current and valid driver's license and acceptable Motor Vehicle Record.
  • No Immigration Sponsorship available.
  • Ecolab conducts a background check on all candidates who receive a job offer.
  • Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer.
Preferred Qualifications:
  • Bachelor's in Business Administration.
  • 2 years of experience managing managers.
  • Proven record of meeting customer needs, quality service delivery, and meeting business objectives.
  • Proven record of successful P&L management experience to include meeting or exceeding specific financial targets such as sales, gross profit, and/or quality service reputation.
  • Demonstrated leadership and career progression to managing managers level in a large route service organization.
  • Exceptional communication and organization skills with aptitude to implement change initiatives.
  • Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment.
  • Prior experience in value-added sales and/or new account generation.
  • Bi-lingual.
Benefits:

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at [insert link].

Covid-19 Vaccine Notice:

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA):

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

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