Customer Service Representative

4 weeks ago


Rowland Heights, California, United States H&R Block Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at our H&R Block franchise location. As a Receptionist, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience for all who visit our office.

Key Responsibilities:

  • Answer phones and greet clients in a personalized and friendly manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients according to their preferences
  • Ensure all client needs are met during service
  • Maintain office cleanliness and organization

Requirements:

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task and prioritize tasks
  • Strong organizational and time-management skills
  • Computer proficiency with Microsoft Office

What We Offer:

As a Receptionist at H&R Block, you will have the opportunity to work in a dynamic and supportive team environment, providing excellent customer service and making a meaningful difference in the lives of our clients.



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