Distinguished Software Engineer
7 days ago
About the Role:
We are seeking a highly experienced Distinguished Software Engineer specializing in Site Reliability Engineering (SRE) to join our dynamic team at Walmart Global Tech. In this role, you will focus on developing best practices for incident response call leadership, conducting thorough root cause analysis (RCA) reviews, and ensuring that RCA action items effectively address and resolve underlying issues across the organization.
About the Team:
The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members.
Key Responsibilities:
- Incident Response Leadership: Develop and implement best practices for leading incident response calls, ensuring efficient and effective handling of incidents to minimize downtime and impact.
- Root Cause Analysis: Perform in-depth RCAs for major incidents, identifying systemic issues and contributing factors to prevent future occurrences.
- Action Item Alignment: Ensure that RCA action items are properly aligned to address and solve the root causes, driving continuous improvement in our systems and processes.
- Cross-Functional Collaboration: Work closely with engineering, operations, and product teams to implement solutions that enhance system reliability and performance.
- Best Practice Development: Create and maintain documentation on incident response and RCA processes, sharing knowledge and training team members to elevate the overall SRE practice.
- Mentorship and Leadership: Mentor junior engineers and contribute to a culture of technical excellence and continuous learning within the SRE team.
Requirements:
- Extensive Experience: 10+ years of experience in software engineering or site reliability engineering, with a strong focus on incident management and root cause analysis.
- Technical Expertise: Deep knowledge of system design, networking, cloud infrastructure, and large-scale distributed systems.
- Leadership Skills: Proven ability to lead and manage high-stress incident response calls, making critical decisions under pressure.
- Analytical Mindset: Strong analytical skills to perform comprehensive RCAs and develop actionable solutions.
- Collaboration and Communication: Excellent communication skills, with the ability to convey complex technical concepts to diverse audiences and collaborate effectively across teams.
- Tool Proficiency: Experience with monitoring and incident management tools (e.g., Prometheus, Grafana, PagerDuty, Splunk).
- Innovative Thinking: A proactive approach to identifying improvements and implementing best practices in incident response and system reliability.
About Walmart Global Tech:
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We train our team in the skillsets of the future and bring in experts like you to help us grow.
Benefits:
We offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Flexible, Hybrid Work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose, and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team, and be more flexible in our personal lives.
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