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Room Service Attendant

1 month ago

Miami Beach, Florida, United States Marriott Full time

Job Summary

Take room service orders over the phone and provide exceptional guest service. Answer questions on menu selections and check with kitchen staff to ensure accurate orders. Communicate additional meal requirements, allergies, and special requests to the kitchen. Maintain cleanliness of work areas and record transactions in the MICROS system. Complete closing reports and process all payment methods.

Responsibilities

  • Take room service orders over the phone and provide accurate information to guests
  • Answer questions on menu selections and check with kitchen staff to ensure accurate orders
  • Communicate additional meal requirements, allergies, and special requests to the kitchen
  • Maintain cleanliness of work areas and record transactions in the MICROS system
  • Complete closing reports and process all payment methods
  • Follow all company and safety policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Welcome and acknowledge all guests according to company standards

Requirements

  • High school diploma or equivalent
  • No related work experience required
  • No supervisory experience required
  • None

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About W Hotels

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.

Our Culture

Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.