Room Service Attendant

4 weeks ago


Miami, Florida, United States JW Marriott Miami Full time
Job Summary

Prompt and courteous delivery of all Room Service orders, maintaining a positive Room Service image through all areas of guest contact and cleanliness of guest areas.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Record transactions in the MICROS system at the time of order.

Maintain cleanliness of work areas, china, glass, etc., throughout the day.

Complete closing duties, including restocking items, turning off lights, etc.

Present physical and accurate checks to guests and process payments.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language.

Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards.

Stand, sit, or walk for an extended period.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Our Mission

We provide genuine hospitality by inspiring solid relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests worldwide, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability


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