Administrative Support Specialist

3 weeks ago


Jackson, Michigan, United States Marc Oliver - Farm Bureau Insurance Full time
Job Summary

We are seeking an experienced and customer-focused individual to join our team as an Office Associate. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.


Responsibilities:
  • Establish Customer Relationships: Build strong relationships with our clients by establishing trust and providing exceptional service.
  • Respond to Customer Inquiries: Respond promptly to customer inquiries via phone and email, addressing their needs and concerns in a professional and empathetic manner.
  • Provide Insurance Information: Offer detailed information about insurance policies, coverage details, and claims processes, educating customers on their options.
  • Assist with Policy Changes: Assist clients with policy changes, updates, and renewals, ensuring seamless transitions and minimizing disruptions.

Requirements:
  • Excellent Communication Skills: Possess excellent written, verbal, and listening skills, able to effectively communicate with customers and colleagues.
  • Detail-Oriented: Demonstrate attention to detail, ensuring accuracy and precision in all interactions and communications.
  • Team Player: Ability to work collaboratively with the team, providing support and contributing to a positive work environment.

Estimated Salary

$45,000 - $60,000 per year, depending on experience and qualifications.


About Us

Marc Oliver - Farm Bureau Insurance is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.



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