Senior Cloud Support Engineer

3 weeks ago

Harrisburg, Pennsylvania, United States Oracle Full time

Job Description

As a member of the Oracle Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC3

Responsibilities

As a Senior Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Minimum Qualifications:

  • Bachelor's degree in Computer Science, MIS or relevant work experience.
  • 6+ years' experience in Infrastructure or cloud-related field.
  • In-depth knowledge of cloud computing.
  • In-depth knowledge of Networking
  • Experience with public-cloud platforms like OCI, AWS, Azure and/or GCP (including Networking).
  • Prior Experience in a Technical support role.
  • Demonstrated ability to quickly troubleshoot technical problems to root cause to restore service.
  • Good written and verbal English communication skills
  • Effectively communicate with people on both a technical and non-technical level
  • Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.
  • A focus on customer service / satisfaction.

Preferred Qualifications:

  • Scripting experience in Ansible, Python, Terraform, and others
  • Integration technologies (APIs and CLIs)
  • Knowledge on Oracle Database and Exadata.

About Us

At Oracle, we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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