Airport Service Manager

3 weeks ago


Nashville, Tennessee, United States Metropolitan Nashville Airport Authority Full time

The Metropolitan Nashville Airport Authority is seeking a skilled and experienced individual to join our team as a Customer Service Supervisor. This role offers a competitive salary of $52,723 - $71,733 per year and an opportunity to work in a dynamic and fast-paced environment.

About the Role

This position is responsible for supervising Information Center personnel and performing customer service duties as needed. The ideal candidate will have excellent communication skills, conflict resolution abilities, and experience in managing teams.

  • Supervise Information Center staff and ensure excellent customer service delivery
  • Perform customer service duties including assisting passengers and handling complaints
  • Manage the Lost and Found program and BNA PASSport guest pass issuance

The successful candidate will be able to provide leadership, training, and guidance to team members while maintaining a positive and professional attitude.



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