Customer Service Representative
1 month ago
As a key member of our team, you will be responsible for providing exceptional customer service to our clients. Your primary role will be to respond to customer inquiries in a timely and efficient manner, ensuring that their needs are met and exceeded. You will also be responsible for dispatching vehicles on a pre-set route, ensuring that our drivers are equipped to provide the best possible service to our customers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and efficient manner
- Dispatch vehicles on a pre-set route, ensuring that drivers have the necessary information to provide excellent service
- Monitor and process SFDC cases, escalating issues to supervisors as needed
- Assist walk-in customers and provide support to drivers as needed
- Review and update routes, new customers, and reroute existing customers as required
- Ensure that routes are balanced daily
- Communicate performance standards and objectives to staff
- Conduct professional, organized, and participative meetings to keep staff informed of current problems, changes, and new developments
- Maintain a safe and compliant workplace
Requirements:
- High School Diploma or equivalent
- 2+ years' experience in Transportation, Logistics, Routing, and Customer Service
- Proficient in Microsoft Office applications
Stericycle is an equal opportunity/affirmative action employer, committed to hiring the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.
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