Customer Service Representative II

1 week ago


Trenton, New Jersey, United States Cardinal Health Full time
Job Summary

As a Customer Service Representative II at Cardinal Health, you will play a vital role in establishing and maintaining customer relationships through contract administration, customer orders, and problem resolution. This is a full-time remote position, requiring a dedicated and quiet workspace with high-speed internet access.

Key Responsibilities

Offer professional and timely service as a representative of Cardinal Health at-Home
Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
Process orders for distribution centers and internal customers in accordance to scheduling, demand planning, and inventory
Provide problem resolution for order issues in a timely manner, including delays
Process non-routine orders such as product samples that have special requirements

Requirements

High school diploma preferred
2-4 years experience in Customer Service preferred
Prior computer experience using Microsoft Office systems required

What We Offer

Competitive hourly rate: $15.00-$22.57 per hour
Bonus eligible
Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, health savings account, 401k savings plan, and more
Access to wages before payday with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources, including paid parental leave and healthy lifestyle programs

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