Order Fulfillment Lead
4 days ago
Town & Country Markets is a family-owned company that prides itself on building authentic relationships with customers and employees alike. We're committed to providing heartfelt service, selling the freshest, highest-quality products available, and fostering a diverse and inclusive work environment.
We're seeking a highly skilled and customer-focused Order Fulfillment Lead to join our E-Commerce Department. As a key member of our team, you'll be responsible for overseeing daily operations, developing and training staff, and ensuring exceptional customer service.
Responsibilities
- Oversee and participate in daily E-Commerce Department operations in coordination with the Market Manager (Admin)
- Develop and implement schedules for E-Commerce staff members
- Train and develop E-Commerce staff members to ensure they have the skills and knowledge needed to excel in their roles
- Maintain open communication with leadership regarding program status and provide feedback on website, marketing, and process performance
- Manage customer grocery orders via iPad and maintain accurate records
- Pull and stage grocery, perishable, frozen, or deli items based on customer orders
- Ensure orders are accurate and meet customer expectations
- Provide escalated customer support for credits, drivers, and satisfaction with order selections
- Bag and stage items correctly for pick-up by customers to T&C standards
- Deliver orders to customers as they are picked up
- Operate iPad to manage orders and inventory accurately
- Maintain a clean, organized, and safe work environment
- Provide exceptional customer service and support
- Stay current with industry trends, standards, and changes
- Participate in ongoing training and professional development opportunities
- Ensure adherence to all company and department policies
- Support and follow all safety and security policies
- Exemplify the Company's Core Values, Brand, and Business Principles
Requirements
- At least 2 years of direct grocery experience preferred
- Working knowledge of iPad
- Excellent customer service skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong communication and interpersonal skills
- Ability to lift and carry 50 lbs
- Ability to be on feet for long periods of time
- Full body mobility and excellent manual dexterity
- Ability to work in a temperature-controlled freezer/cooler
- Exemplifies health department standards
- Ability to work in a constant state of alertness and safe manner
- 21 years or older
Compensation
USD $23.85/Hr.
Maximum Compensation: USD $26.40/Hr.
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