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2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative (Seasonal) at the Los Angeles Memorial Coliseum. As a key member of our Auxiliary Services team, you will be responsible for providing exceptional service to our guests, answering questions, and resolving issues in a professional and courteous manner.
Key Responsibilities- Greet and assist guests with a smile, providing information and directions as needed.
- Operate the customer service window, responding to customer inquiries and resolving issues in a timely and professional manner.
- Provide assistance to disabled guests, ensuring their needs are met and they have a positive experience.
- Process cash transactions, handle customer complaints, and maintain a high level of customer satisfaction.
- Work collaboratively with staff to ensure seamless event execution and guest satisfaction.
- High school diploma or equivalent combined experience.
- Strong interpersonal and communication skills, with the ability to work independently and prioritize tasks.
- Basic computer knowledge and ability to learn new systems quickly.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities.
- Strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.
- Prior sales and customer service experience, with a focus on ticketing sales.
Auxiliary Services Corporation is a dynamic and innovative organization dedicated to providing exceptional service to our guests. We are committed to upholding our Unifying Values and creating a positive experience for all who visit the Los Angeles Memorial Coliseum.
We offer a competitive hourly rate of $17.28 and a dynamic work environment that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
