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Patient Service Representative
2 months ago
Summit Health Inc is a leading healthcare organization dedicated to delivering high-quality, patient-centered care. Our mission is to simplify healthcare and bring a more connected kind of care to our patients.
Job DescriptionThe Patient Care Representative (PCR) is a critical member of our healthcare team, responsible for providing exceptional customer service to our patients. This role involves registering patients, coordinating with the healthcare team, and ensuring a timely turnaround for patient care.
Key Responsibilities:- Greeting and Welcoming Patients: Provide a warm and welcoming experience for patients, ensuring they feel comfortable and at ease.
- Organizing and Coordinating Patient In-Take and Appointments: Efficiently manage patient schedules, ensuring timely appointments and minimizing wait times.
- Accurately Entering/Updating Patient Information: Maintain accurate and up-to-date patient records, ensuring seamless communication between healthcare providers.
- Assisting Patients with Paperwork: Support patients with completing necessary paperwork, ensuring they understand their responsibilities and obligations.
- Scanning, Updating, and Filing Medical Records: Maintain accurate and organized medical records, ensuring easy access for healthcare providers.
- Answering Phone Calls and Questions: Respond promptly and politely to patient inquiries, addressing concerns and providing clear information.
- Processing Medical Insurance Information: Verify patient eligibility, address insurance-related questions, and liaise with the billing department as needed.
- Handling Cash and Co-Payments: Accurately process patient payments, ensuring secure and responsible handling of financial transactions.
- Providing Outstanding Customer Service: Deliver exceptional patient care, ensuring every interaction is positive and memorable.
- Informing Site Manager or Assistant Site Manager: Keep management informed of waiting room wait times, patient inquiries, and other relevant information.
- High School Degree or Equivalent: A minimum of a high school diploma or equivalent is required.
- Happy, Welcoming, and Can-Do Attitude: A positive and welcoming demeanor is essential for providing exceptional patient care.
- Experience in High-Volume/High-Intensity Service Industry: Previous experience in a fast-paced service industry, such as healthcare, hospitality, or retail, is preferred.
- Excellent Verbal, Written, and Interpersonal Communication Skills: Strong communication skills are essential for effective patient care and teamwork.
- Detail-Oriented and Team Player: A detail-oriented and team-oriented individual is required to maintain accurate records and collaborate with healthcare providers.
- Computer Proficiency and Superior Keyboarding Skills: Proficiency in computer systems and excellent keyboarding skills (approximately 55 wpm) are necessary for efficient data entry and record-keeping.
- Flexible and Adaptable Nature: A flexible and adaptable individual is required to work in a continuously evolving healthcare environment.
- Passion for Helping Others in a Healthcare Environment: A genuine passion for helping others and delivering exceptional patient care is essential for success in this role.
- Ability to Effectively Interact with Physicians, Patients, and Other Staff Members: Strong interpersonal skills are necessary for effective communication and collaboration with healthcare providers and patients.
- Bilingual Language Skills (Required or Preferred): Bilingual language skills may be required or preferred, depending on the site location.
The Patient Care Representative role requires the ability to sit and stand for periods of time, with heavy computer use. A flexible and adaptable individual is required to work in a continuously evolving healthcare environment.
Compensation:The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors, including but not limited to years of experience and location of position.
